Category Archives: Knowledge Management

Knowledge Management Must Be Responsive & Planned

As a follow up to my previous post, Knowledge Management is Organization Directed, Not Management Directed, I talked about how a knowledge management team’s priorities should be directed by the organization rather than solely by management.  In this post I wanted to expand upon that and explain the same concept in another way. In many ways, knowledge management is like an internal customer support team, who caters to the employees… Read More »

Knowledge Management is Organization Directed, Not Management Directed

While most departments report directly to management and cater to their own constituents, one thing that is unique about knowledge management is that the knowledge management team must cater to the entire organization, not just one constituency.  This is especially pronounced when you compare how knowledge management should operate compared to the development team. Since the development team works on larger projects that take more resources, it makes sense that… Read More »

Why Knowledge Management is Not Development

Traditionally updating content on websites has been handled by developers, and the development team of companies.  This would seem to be the obvious choice  when you think about how developers would have the technical skills to update the content (the HTML, CSS, look & feel, etc.).  But there is one obvious problem with this.  Developers typically are not technical writers, nor want to be.  Most developers will grumble when asked… Read More »